Refund & Return Policy

Last updated: July 31, 2026

At Pupperloo, your satisfaction—and your dog's happiness—are our top priorities.

If you're not completely happy with your purchase, we're here to help.

Our Happiness Guarantee

We carefully select products that are designed to bring joy to dogs and their owners. If your order arrives damaged, incorrect, or there's an issue with one of our products, please contact us and we'll do our best to make it right.

Our team is committed to finding a fair and satisfactory solution as quickly as possible.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

The item must be unused and in its original condition.
The product must be returned in its original packaging.
Proof of purchase is required.

Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used.

If a product cannot be returned, this will be clearly stated on the product page.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Include your order number along with clear photos of the item so we can resolve the issue as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.